Refund Policy

Last updated September 29, 2026

We want you to be happy with your work and your purchase. This policy explains when you can cancel and how refunds work. It works together with our Terms & Conditions and Shipping Policy.

Gunsmithing service requests

Submitting a request is free. You are only charged after we approve your request and you pay through the payment link we send.

Before your firearm ships to us: cancel any time for a full refund. If we already sent you a shipping label and it has been used, the $50 label fee is not refundable. The $50 return shipping fee is refunded.
After your firearm arrives, before work begins: you get a full refund of the service price. The $50 return shipping fee covers sending the firearm back to you.
After work has begun: labor already performed and parts already installed or special-ordered for your job are not refundable. Anything not yet used is refunded.
If we can’t do the work (for example, the firearm isn’t compatible, or the work isn’t legal where you live): we refund the service price for the work we can’t do and return your firearm.

Our workmanship guarantee

Every job is backed by our lifetime workmanship guarantee: if your firearm doesn’t perform as it should because of our work, contact us and we’ll cover the shipping, labor and parts to make it right. The guarantee does not cover misuse, neglect, later modifications, normal wear, or customer-supplied parts. See the Warranties section of our Terms for details.

Parts, accessories and merchandise

Return new, unused items in the original packaging within 30 days of delivery for a refund of the item price.
Return shipping is paid by you unless we sent the wrong item or it arrived defective.
Not returnable: parts that have been installed, fired or altered; ammunition; and items marked final sale.

Firearms

Firearm sales are final once the firearm has been transferred to you at your FFL.
If a firearm arrives damaged or not as described, contact us before completing the transfer and we’ll arrange a return, replacement or refund.
If your transfer is denied or you can’t legally receive the firearm, we accept it back from your FFL and refund the purchase price minus shipping costs.

How refunds are paid

Refunds go back to the original payment method. Once approved, they usually appear within 5–10 business days, depending on your bank.

Start a cancellation or return

Email Gunsmithing@deusvultarmory.com or call (318) 560-2368 with your order or request reference. Please contact us before disputing a charge with your bank. Most problems are quicker to fix directly.